Response to Coronavirus (Covid-19)
To help prevent the spread of Coronavirus, we have closed the doors to our hotels, restaurants & co-working spaces in line with government directives. We're currently taking bookings from the end of April through our website and will amend this date as information from the government changes.
The closure of our hotels is a measure to safeguard both our team and our guests during this unprecedented time and we will not reopen until it is safe to do so.
We will be working with the local council and NHS to see how our properties can be used to support key workers, emergency services and care staff.
We’re supremely grateful for the support from both our team and community that we have received during this challenging time. We would like to thank you all for the calm and focused way everyone has responded to the unprecedented situation.
We'd also like to extend our thanks to all our customers at this difficult time. Please stay safe and we look forward to opening up our doors and welcoming you back to our hotels in the future.
Information on our Cancellation Policy:
We are committed to ensuring our customers experience flexibility during these challenging times.
For all hotels including The Clifton Hotel, The Rodney Hotel, The Berkeley Square Hotel and The Washington Hotel and The Berkeley Suites, we are implementing the following policies:
- For any booking made during our closure we will refund in full and cancellation fees will not apply
- For reservations booked into a pre-existing group block or new reservation for any future group booking please contact our reservations team at firstname.lastname@example.org.
- Guests who booked via third-party travel agents, we advise contacting their booking provider for information on their policies.